In today's world, where organisations are seeking to reduce
costs, drive efficiencies and improve standards of service, Babcock
is strongly positioned to meet our customers' needs through a
unique offering that sets us apart.
Following a thorough analysis of our market place, liaison with
senior management within the business and input from customers, we
have established our unique offering. However, it is not one or two
simple factors that make our offering different from the rest but a
combination of six that allow us to deliver operational
excellence:
A strong service culture
Our people take ownership of performance - all day, every day.
We do the right thing by our customers and have an outstanding
track record: we are trusted to deliverTM.
- A recent review of Babcock's performance made us the highest
placed company in the Ministry of Defence 2010 assessment of their
Key Suppliers, at one point.
- We were recently presented with the Professional Services Award
at the BBC's Global News Reith Awards for our exceptional effort in
protecting
the BBC Asia relay station in Thailand from severe flooding and
maintaining transmission. Inspirational leadership and great
teamwork avoided a potential
disaster. Although there was a threat to the homes of many staff,
they remained on site to lead the efforts. The response of the
staff was beyond the call of duty and a great reflection of the
relationship that the BBC has with the Babcock team.
- The Terms of Business Agreement with the Ministry of Defence
confirms Babcock's long term strategic role. This a fundamental
cornerstone of our relationship with the MoD, providing support to
the Royal Navy.
- Babcock took over Volkswagen Group's (VWG) UK apprenticeship
programme in 2008 with over 800 learners at various stages of
progression. The success of this initial contract resulted in the
award of additional contracts to manage the VWG technical training
(around 20,000 training man days per year) and the Technical
Service Centre at the Volkswagen National Learning Centre in Milton
Keynes.
Leadership positions in selected markets:
We hold leadership positions in selected markets that allow us
to have the depth of knowledge and economies of scale to serve our
customers efficiently.
- The largest supplier of support services to the Ministry of
Defence
- Number 1 support provider to the Royal Navy
- The largest nuclear support services company in the UK
- The leading provider of training services to the Ministry of
Defence
- A leading UK supplier of complex, dispersed fleet
management
- The leading apprentice training supplier in the UK
- One of the leading engineering support services companies in
South Africa
- The UK's largest integrated school improvement service
provider
- One of two key suppliers in the UK power transmission
sector
- A leading player in the UK rail infrastructure market and the
larges
- conventional track renewals company in the UK
- The sole distributor of Volvo vehicles in southern Africa.
Complex integrated output contracts
We deliver complex integrated outputs while saving our customers
money. We specialise in large, long-term contracts delivering the
bespoke needs of our customers.
- Warship Modernisation Initiative (Clyde) enhances the quality
of outputs at HM Naval Base Clyde. Running since 2002, the contract
has delivered
operational savings of £137 million resulting in a four-year
contract extension signed in 2009.
- Surface Ship Support Alliance is successfully sustaining
warship availability while improving the linkage between the cost
of support and
its influence on outputs.
- RAF Valley MAC and Hawk IOS contract ensures the availability
of the entire UK-based Hawk TMk1 fleet and provides logistical,
airfield and administrative
support to RAF Valley delivering significant cost savings to the
customer.
- 30-year contract with the Royal School of Military Engineering
brings together the best qualities of industry, academia and UK
Armed Forces to deliver acclaimed training and infrastructure
support.
Clear customer empathy
Our mindset and behaviours focus on listening to our customers,
understanding their real needs and offering affordable solutions.
We are willing to take on delivery risk, so our interests are
aligned with our customers.We are easy to do business with.
- Since 2003, we have managed and maintained British Airways'
(BA) fleet of 6,300 vehicles to ensure 24/7 availability.
Throughout the duration of the contract we have maintained 99%
critical availability levels, reduced the overall cost of the
contract year-on-year by 16%, and been part of the
BA package delivering 65,000 tonnes of CO2 savings. New initiatives
are introduced each year; we seek to improve on the prior year's
performance working in line with our customer's business
objectives.
- Surrey County Council is enthusiastically promoting our
educational improvement offering to other local authorities through
Babcock 4S. Critical to the success of this contract is our strong
relationship which sees us work with 50 local authorities to find
new ways to improve educational attainment, whilst
simultaneously driving down costs.
- Our BMW apprenticeship programme was rated as Grade 1 -
Outstanding in a 2010 Ofsted inspection. Building on this success,
we have now introduced
Leadership and Management Training to the portfolio of training
delivered to BMW and are in the process of bidding to supply
training to BMW Group worldwide.
- By outsourcing fleet management, customers can transfer the
risk of ownership and responsibility associated with the operation
and maintenance of vehicles. In 2011, Babcock was named Emergency
Services Supplier of the Year for continual innovation and
improvement which has delivered improved efficiency and operational
capability for the Metropolitan Police Service fleet of c 3,700
vehicles.
A focus on engineering support
We understand complex engineering. Our services are critical to
our customers' output, often in specialist secure environments. We
optimise the solution but are not incentivised to sell more
kit.
- Support and refit of 60% of the Royal Navy fleet.
- Over 3,000 nuclear experienced personnel.
- Operation of six nuclear licensed sites (civil and
defence)
- Ownership of a high-end engineering consultancy often working
in-house to deliver
- integrated solutions.
- Management of Scotland's largest nuclear clean-up and
demolition project at the Dounreay nuclear facility.
Ownership of know-how and assets
We own unique infrastructure and have extensive know-how of our
customers' environment, their infrastructure and equipment. We
understand their complex multiple objectives and constraints. We
thrive on managing complexity and uncertainty.
- Owner of Rosyth Dockyard which holds the only dock large enough
to assemble the next generation Queen Elizabeth Class aircraft
carriers.
- On the Ministry of Defence C Vehicle contract, we have
introduced procedures for fleet management and availability
resulting in a significant increase in vehicle availability and a
reduction in the total fleet size by over 35%.
- Chapelcross Power Station, a Magnox North managed NDA
decommissioning site, is now well into a three year programme to
remove all the fuel from the four reactors at the site using
bespoke equipment designed and installed by Babcock. The new
process is performing safely and reliably, with a high level of
regulatory and stakeholder confidence.
- Owner of Devonport Dockyard - the only facility in the UK with
a nuclear license and the seismically qualified facilities to
refuel nuclear submarines